Search found 1464 matches

by Jake
Thu Jun 06, 2019 4:21 pm
Forum: Technical Support
Topic: Problem with E-ink display 2.13 inch
Replies: 11
Views: 228

Re: Problem with E-ink display 2.13 inch

Hi Thanks for the information. I'll have sales contact you to arrange a return for replacement, there's not much more troubleshooting I can offer. If the replacement turns out to work fine, I'd simply note that these devices are very fragile so as little handling as possible is recommended unfortuna...
by Jake
Thu Jun 06, 2019 2:35 pm
Forum: Technical Support
Topic: Pi PoE Hat Fan Racket
Replies: 3
Views: 91

Re: Pi PoE Hat Fan Racket

Hi Mel,

Great thanks. That's been shipped - let me know if you have any further issues

-- Jake
by Jake
Thu Jun 06, 2019 2:34 pm
Forum: Technical Support
Topic: Pi-Box Pro Industrial Case
Replies: 6
Views: 127

Re: Pi-Box Pro Industrial Case

Glad to hear it!
by Jake
Wed Jun 05, 2019 3:17 pm
Forum: Technical Support
Topic: Pi PoE Hat Fan Racket
Replies: 3
Views: 91

Re: Pi PoE Hat Fan Racket

Hi Mel,

I've got a spare fan here, which I'll post out to you - could you please swap them over and let me know if that fixes the issue?

-- Jake
by Jake
Wed Jun 05, 2019 11:21 am
Forum: Technical Support
Topic: Problem with E-ink display 2.13 inch
Replies: 11
Views: 228

Re: Problem with E-ink display 2.13 inch

Hi, Thanks for the information! Could you please do me a favour, and I understand if this is a bit of a pain (looking at how it's all mounted in your picture). . . 1. Check and recheck all connections to and from the PI >> pHAT >> eink display 2. Format your Pi's MicroSD card and start with a comple...
by Jake
Wed Jun 05, 2019 10:53 am
Forum: Technical Support
Topic: Pi-Box Pro Industrial Case
Replies: 6
Views: 127

Re: Pi-Box Pro Industrial Case

Thank you.

I luckily have a spare board here, so I'll ship that out to you today - let me know if you have any further issues!

-- Jake
by Jake
Tue Jun 04, 2019 3:34 pm
Forum: Technical Support
Topic: Problem with E-ink display 2.13 inch
Replies: 11
Views: 228

Re: Problem with E-ink display 2.13 inch

Hi

Could you please confirm your order ID?

Those e-ink screens are very fragile, is it possible that the screen was damaged?

-- Jake
by Jake
Tue Jun 04, 2019 3:32 pm
Forum: Technical Support
Topic: Pi-Box Pro Industrial Case
Replies: 6
Views: 127

Re: Pi-Box Pro Industrial Case

Hi,

Could you please confirm your order ID for me?

-- Jake
by Jake
Tue Apr 30, 2019 8:13 am
Forum: Technical Support
Topic: Rpi 3B+ problem
Replies: 4
Views: 168

Re: Rpi 3B+ problem

Hi Tony,

I have requested sales to contact you to arrange a return of the part.

Please let me know if I can assist further

-- Jake
by Jake
Mon Apr 29, 2019 10:31 am
Forum: Technical Support
Topic: Rpi 3B+ problem
Replies: 4
Views: 168

Re: Rpi 3B+ problem

Hi, I'm sorry to hear this! Could you please confirm that you have tried a new, clean version of the latest version of NOOBs? (not an SD that's been taken from another Pi with an old image on) - https://www.raspberrypi.org/downloads/noobs/ Please completely re-format the SD card, and install fresh -...