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Postby moconnor » Wed Feb 07, 2018 10:47 am

Hi,

I recently bought "Energenie 2X Remote Controlled Sockets with Pi-Mote (EU)". One of the sockets works perfectly with my Pi, but the other shows no signs of life.

To test it I plugged it into a live socket:
* Press the button - no light comes on, no power passed though.
* Hold the button for 6 seconds - no light comes on, no power passed through
* Hold the button for 12 seconds - no light comes on, no power passed though

As I said, the other socket works perfectly. How do I get this faulty one replaced?

Thanks,
Mark

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Postby Dave » Wed Feb 07, 2018 12:41 pm

Hi Mark,

I'm really sorry about that, if you could provide me with your order ID I will have sales contact you and arrange a replacement.

Dave
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