Advanced search FAQ Register Login

It is currently Mon Sep 25, 2017 2:11 pm

 

Postby Nomis » Fri May 19, 2017 7:39 am

Hi, my screen appears to be fault out of the box.
It has 3 fault lines running across the top of the screen.
i have plugged it into a Pi3 running retropie and another Pi3 running Raspian.
I have used cables that came with the screen.
i have turned it off, left it overnight and tried again this morning and the lines remain.
IMG_20170518_173011.jpg

IMG_20170518_173011.jpg (3.33 MiB) Viewed 85 times


IMG_20170518_173059.jpg

IMG_20170518_173059.jpg (2.88 MiB) Viewed 85 times


IMG_20170518_173135.jpg

IMG_20170518_173135.jpg (3.09 MiB) Viewed 85 times

Nomis
n00b

Posts: 4

Joined: Fri May 19, 2017 7:31 am

Postby Dave » Fri May 19, 2017 12:04 pm

Firstly, please post your order ID.

Secondly, could you carefully check that the ribbon cables connecting the controller board to the screen are seated correctly. Unplug them and plug them back into to be sure.

Dave
ModMyPi

User avatar

Posts: 1708

Joined: Wed Jul 22, 2015 11:36 am

Forum Administrator & Technical Support

Postby Nomis » Mon May 22, 2017 8:38 am

Order ID: #193510
There's no direct access to the ribbon cables without taking the back panel off the screen..
I don't mind removing the back panel to check the ribbon cables, but i not if it's going to void the warranty etc.

Nomis
n00b

Posts: 4

Joined: Fri May 19, 2017 7:31 am

Attachments

IMG_20170522_083230.jpg

IMG_20170522_083230.jpg (3.97 MiB) Viewed 77 times

Postby Dave » Mon May 22, 2017 9:39 am

Yeah not a problem to remove the back plate. Warranty will not be affected. Thanks.

Dave
ModMyPi

User avatar

Posts: 1708

Joined: Wed Jul 22, 2015 11:36 am

Forum Administrator & Technical Support

Postby Nomis » Mon May 22, 2017 10:49 am

Thanks.
i have now checked the ribbon cables.
i also unplugged them both and plugged them back in firmly but unfortunately the issue remains.

Nomis
n00b

Posts: 4

Joined: Fri May 19, 2017 7:31 am

Postby Dave » Mon May 22, 2017 11:02 am

Nomis wrote:Thanks.
i have now checked the ribbon cables.
i also unplugged them both and plugged them back in firmly but unfortunately the issue remains.


Ok thanks for trying that. I will get sales to contact you and arrange a return.

Please let me know if you would like a refund or replacement

Dave
ModMyPi

User avatar

Posts: 1708

Joined: Wed Jul 22, 2015 11:36 am

Forum Administrator & Technical Support

Postby Dave » Fri May 26, 2017 3:57 pm

The returned item has been tested and found faulty.

Please let me know if you would like a refund or replacement.

Dave
ModMyPi

User avatar

Posts: 1708

Joined: Wed Jul 22, 2015 11:36 am

Forum Administrator & Technical Support

Postby Nomis » Fri Jun 02, 2017 7:06 pm

oh jees... i've only just seen this reply... i assumed i would get an email!
i don't get email notification from this forum either, is that normal?

Please send a replacement screen, many thanks.

Nomis
n00b

Posts: 4

Joined: Fri May 19, 2017 7:31 am

Postby Dave » Mon Jun 05, 2017 9:45 am

Nomis wrote:oh jees... i've only just seen this reply... i assumed i would get an email!
i don't get email notification from this forum either, is that normal?

Please send a replacement screen, many thanks.


Oh I'm really sorry about that! Yes you should receive forum post notifications unless you've manually turned them off. They might have been caught up in your junk folder.

I'll have the replacement shipped out today for you :)

Sorry for the delay!

Dave
ModMyPi

User avatar

Posts: 1708

Joined: Wed Jul 22, 2015 11:36 am

Forum Administrator & Technical Support

Who is online

Users browsing this forum: No registered users and 2 guests

Board index

The teamDelete all board cookies • All times are UTC [ DST ]