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Postby 4damjones » Sat Feb 03, 2018 3:53 pm

Just ordered a NOIR camera (amongst other bits). Got it installed and working (for about 3 minutes, then the picture fritzed all green, and now the Pi can't detect it :(

Tried reinstalling cable. Tried a different cable.

Nothing.

Help!

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Postby Dave » Tue Feb 06, 2018 9:49 am

Please post your order ID.

Double check the cable has been inserted correctly at both ends, into the camera module and into the Pi. If you have access to another Pi please test it on that, this will help identify if it is the camera module or the Pi at fault.

Please also have a good look at the ribbon cable, check for any kinks or tears. If you can post a good high quality picture as well that would be great.

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Postby 4damjones » Tue Feb 06, 2018 3:46 pm

Order ID: 219996

As mentioned before, I've tried alternative cable.

In addition I've also tried it in another Pi.

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Postby Dave » Wed Feb 07, 2018 9:09 am

4damjones wrote:Order ID: 219996

As mentioned before, I've tried alternative cable.

In addition I've also tried it in another Pi.


Ok, I will have sales contact you to arrange a replacement.

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