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Postby Python geek » Tue Dec 26, 2017 4:19 pm

Just received my Raspberry Pi 3 with Keyes 34 Piece Sensor Experiment Kit. When I connected the humidity and temperature sensor and switched the Pi on the sensor immediately overheated to the point where it has distorted it’s shape. There is obviously a fault with this sensor and I would be grateful if you could arrange a replacement please. I haven’t yet used any other sensors from the kit and so don’t know at this time if the fault is just linked to this one sensor or multiple ones. Order ID 214207. Many thanks.

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Postby Dave » Tue Jan 02, 2018 10:02 am

Could you post a picture of the faulty part please and I'll get a replacement sent out.

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Postby Python geek » Mon Jan 08, 2018 6:25 pm

Please find photo of the affected component. Many thanks.

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C14BF401-890D-4D7D-8C80-FB38E4EF7C69.jpeg

Please find attached a photo showing the deformed component. Many thanks.

C14BF401-890D-4D7D-8C80-FB38E4EF7C69.jpeg (504.01 KiB) Viewed 13 times

Postby Dave » Tue Jan 09, 2018 9:50 am

Python geek wrote:Please find photo of the affected component. Many thanks.


Oh wow, that really is melted! I replacement will be on its way today!

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