Could we please ask the customer to slightly loosen the screw on the cooling bridge.
If this does not resolve the issue, please disassemble and then reassemble the pi-top, ensuring that the left hand side of the cooling bridge is inserted all the way in.
The cooling bridge screw should be fastened securely, but not too tightly.
sshum wrote:I also just remembered that I took a video during one of my lessons to show what it is doing. You can see that the screen had already turned off, and when I went to slide the keyboard it turned on, then flickered when I wasn't touching it at all.
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