HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

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serene02
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HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Tue Jun 13, 2017 11:33 pm

I ordered this yesterday and it turned up this afternoon, great service :) I was eager to get started on my little project but unfortunately the screen is faulty. The panel flickers constantly in bands all over the screen, really subtle on light colours but on darker screens it's extremely noticeable. Totally gutted :(

I've done the usual checks, the connecting ribbon to the panel etc but didn't want to get too involved or start tampering with it etc.

Many thanks
J

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Dave
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by Dave » Wed Jun 14, 2017 8:42 am

Oh I'm really sorry about that! :(

Could you post your order id for me please.

Have you tried using a different HDMI cable?

Could you also try flashing the latest firmware - http://www.waveshare.com/wiki/10.1inch_ ... re_upgrade
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serene02
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Wed Jun 14, 2017 8:54 am

No problem Dave, gutted, but these things happen.

Order ID: #196317

I'm at work till around 7pm this evening but will update the firmware as requested and see if that fixes it.

Many thanks for the quick response Dave.

All the best
J

serene02
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Wed Jun 14, 2017 8:54 am

A different HDMI was my first port of call ;) It had no effect unfortunately.

J

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Dave
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by Dave » Wed Jun 14, 2017 9:14 am

serene02 wrote:A different HDMI was my first port of call ;) It had no effect unfortunately.

J
Always worth just double checking :)

Ok, let me know how the firmware update goes and we'll go from there.
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serene02
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Wed Jun 14, 2017 11:20 am

I'm not sure if that guide or even if that firmware is for this 1280x800 unit Dave. Mine is the (B) model, that firmware is for the (H) model (1024x600), are they the interchangeable?

I also read the firmware updating guide and thought actually there is no power button on this unit it has a switch for on and off. So not sure how to get it into recovery mode for any firmware update.

I'd hate to brick the display.

All the best
J

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Dave
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by Dave » Wed Jun 14, 2017 11:30 am

Oh sorry, my apologies, it appears the WiKi link on our product page is for a different version! You are correct, it doesn't look like the firmware is updatable on the (B) version. Good spot!

In that case, I will get sales to contact you now and arrange a return for the unit.
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serene02
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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Wed Jun 14, 2017 12:18 pm

Wow, many thanks Dave, really appreciate your time.

Look forward to hearing from them.

All the best
J

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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by serene02 » Wed Jun 14, 2017 12:28 pm

Can I just say, I am really impressed with the speedy service, please pass on my thanks to your sales team ;)

Thank you
J

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Re: HDMI 10.1" 1280x800 (IPS) Touch Screen & Case - MMP-0471

Post by Dave » Wed Jun 14, 2017 1:51 pm

serene02 wrote:Can I just say, I am really impressed with the speedy service, please pass on my thanks to your sales team ;)

Thank you
J
Thanks have been passed :)
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