email alerts/notifications not working.

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Fooey
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Joined: Wed Mar 02, 2016 3:35 am

email alerts/notifications not working.

Post by Fooey » Wed Mar 02, 2016 3:58 am

Hi;

I've found a couple of things onsite that don't seem to be working properly.

1. Reset password for both shopping site and forum not sending password.
Yes I've checked the spam folder. I tried this at least 5 times for each site.
(In the end I signed on again as a new user)

2. Forum alerts, send email if some-one replies to question, also not sending emails.

3. Forum, reset password screen is not readable, the text font matches the background color. (using latest chrome on Ubuntu) The only way I could tell which box was for what was highlighting the whole page, and then I could read the writing.

Trevor..

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Jake
ModMyPi
Posts: 1464
Joined: Thu Aug 27, 2015 3:57 pm

Re: email alerts/notifications not working.

Post by Jake » Sun Mar 06, 2016 9:16 pm

Thanks Trevor,

I'll forward this on to our website developer who should be able to fix it!

-- Jake
Forum Administrator & Technical Support

Fooey
n00b
Posts: 4
Joined: Wed Mar 02, 2016 3:35 am

Re: email alerts/notifications not working.

Post by Fooey » Mon Mar 07, 2016 12:15 am

Further update.
It appears your mail servers aren't setup correctly.
I ran a trace across my firewall and found the following.

134.213.138.19 [email protected] - Rejected: RDNS/HELO (RDNS missing)
134.213.138.19 [email protected] - Rejected: RDNS/HELO (RDNS missing)

As you can see one of your servers isn't configured as part of the modmypi domain, and the neither has a RDNS setting setup. These are basic email setting, that should be easily fixed.

Trevor..

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Jake
ModMyPi
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Re: email alerts/notifications not working.

Post by Jake » Mon Mar 07, 2016 8:47 am

Thanks Trevor! Very helpful :)
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Dave
ModMyPi
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Re: email alerts/notifications not working.

Post by Dave » Tue Mar 15, 2016 12:38 pm

Hi Trevor,

Thanks for pointing this out! With the launch of the RPi3 we had to do a server upgrade to handle increase in web traffic. In the manic rush I forgot to rename the host name, and add the reverse DNS lookup.

All sorted now thought.

Thanks again!
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BMS Doug
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Location: London

Re: email alerts/notifications not working.

Post by BMS Doug » Wed Mar 16, 2016 12:50 pm

I only managed to get back on the Forums yesterday, my work PC wasn't willing to open the forums as it didn't like the certificate after your upgrade. I'm back now though.

.
Doug.

Volunteer Moderator.

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Dave
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Re: email alerts/notifications not working.

Post by Dave » Wed Mar 16, 2016 5:42 pm

BMS Doug wrote:I only managed to get back on the Forums yesterday, my work PC wasn't willing to open the forums as it didn't like the certificate after your upgrade. I'm back now though.

.
Another oversight whilst upgrading server, introduce a load balancer, but had it redirecting all traffic via SSH, hence the certificate issue on the forum. subdomain.
Forum Administrator & Technical Support

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