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Defect pi camera

Posted: Thu May 31, 2018 11:40 am
by Schleichmichl
I ordered a 2 camera modules last year. One stopped working during a blink of an eye.

I replaced the camera with the second one I ordered and the octo pi print server for my 3d printer is working again.

Order details:
Order ID: 182942
Date Added: 05/03/2017
Payment Method: Login and Pay with Amazon
Shipping Method: Airmail EU Tracked (3-12 Working Days)

Would you please sent me a replacement.

Kind regards

Re: Defect pi camera

Posted: Thu May 31, 2018 11:45 am
by Dave
Unfortunately the camera is outside it's warranty period.

We will however happily send out a replacement if the item is returned at your own cost. I will have sales email you with the details.

Re: Defect pi camera

Posted: Fri Jun 08, 2018 1:37 pm
by Dave
We've received the camera module and its been tested. However there doesn't seem to be a fault with it?

The camera module didn't come back with the ribbon cable supplied. Is it possible the ribbon cable you have is faulty?

Re: Defect pi camera

Posted: Thu Jun 14, 2018 2:12 pm
by Schleichmichl
I have run the camera at a pi zero wifi.
For that reason I used a different cable. I also checked the ribbon, but could not find any visible defect. Also the connector marks on the contact plates are all centered on both sides.
I really doubt that the cable stops working in a blink of an eye during normal operation. It was sitting all together in a casing that shielded at least the cable completely from the outside.

If the camera is really working please sent it back to me and I will order a new pi zero ribbon.
Is it possible to double-check that it works on a pi zero wifi?

Kind regards

Re: Defect pi camera

Posted: Thu Jun 14, 2018 3:55 pm
by Dave
I've just triple checked the camera module on a 3B+ and a Pi Zero Wireless, it's definitely working.

I will get the camera returned to you.