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Defect night vision cam

Posted: Tue Jun 12, 2018 11:33 am
by JKvH
1 month ago i ordered a Raspberry Pi Camera Board - Night Vision & Adjustable-Focus Lens (5MP).
But after hooking it up to my pi its is not working.
I already changed the cable and tested it on two different boards(raspberry pi 2 model B and 3 model B) but i stil get the same error:
"mmal: No data received from sensor. Check all connections, including the Sunny one on the camera board”
So it looks like te camera module it self is not working.

More info:
[email protected]:~ $ vcgencmd get_camera
supported=1 detected=1
[email protected]:~ $ raspistill -v -o test.jpg

raspistill Camera App v1.3.11

Width 2592, Height 1944, quality 85, filename test.jpg
Time delay 5000, Raw no
Thumbnail enabled Yes, width 64, height 48, quality 35
Link to latest frame enabled no
Full resolution preview No
Capture method : Single capture

Preview Yes, Full screen Yes
Preview window 0,0,1024,768
Opacity 255
Sharpness 0, Contrast 0, Brightness 50
Saturation 0, ISO 0, Video Stabilisation No, Exposure compensation 0
Exposure Mode 'auto', AWB Mode 'auto', Image Effect 'none'
Flicker Avoid Mode 'off'
Metering Mode 'average', Colour Effect Enabled No with U = 128, V = 128
Rotation 0, hflip No, vflip No
ROI x 0.000000, y 0.000000, w 1.000000 h 1.000000
Camera component done
Encoder component done
Starting component connection stage
Connecting camera preview port to video render.
Connecting camera stills port to encoder input port
Opening output file test.jpg
Enabling encoder output port
Starting capture -1
mmal: No data received from sensor. Check all connections, including the Sunny one on the camera board

Re: Defect night vision cam

Posted: Thu Jun 14, 2018 9:39 am
by Dave
I'm really sorry about that.

Could you post your order ID please, and I will get sales to contact you to arrange a return.

Please also confirm if you would like a refund or replacement.

Re: Defect night vision cam

Posted: Fri Jun 15, 2018 7:53 am
by JKvH
Thanks for your reply

Order ID: 229501
I prefer a replacement

Re: Defect night vision cam

Posted: Fri Jun 15, 2018 8:46 am
by Dave
JKvH wrote:
Fri Jun 15, 2018 7:53 am
Thanks for your reply

Order ID: 229501
I prefer a replacement
Thanks, sales will be in touch soon.