Issue setting up TEMper2 usb temperature probe

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hunty1980
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Issue setting up TEMper2 usb temperature probe

Post by hunty1980 » Tue Jun 26, 2018 6:19 pm

Order ID: 233048
Version of Raspberry Pi: 3 model B
Part Code/Part Name: TEMper2 USB Dual temperature sensor
Fault: device not recognized by raspberry pi - unknown device
Troubleshooting Completed:
I have used a clean image of raspbian, fully updated and upgraded. I have followed the guide mentioned on the product page (although this took some googling to work. I think there may be pre requisites I was unaware of as a noob or it may be out of date). I managed to get the modules installed with a bit of googling.

Running the temper-poll command returns “Found 0 devices”

The device is there (id 413d:2107) but no vendor info. Again, I am a bit over my head. I only know the above info from googling troubleshooting guides. I thought this was pretty much plug and play. It clearly says super easy setup on the product page. If you are a linux expert and not just starting out, that may be the case. Any help would be appreciated. Cheers.

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Dave
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Re: Issue setting up TEMper2 usb temperature probe

Post by Dave » Thu Jun 28, 2018 9:22 am

I'm really sorry that you're having trouble with your TEMPer2 USB device.

It seem's that the manufacture has changed the internals slightly in the latest version, meaning that the temper-python library no longer works.

You can either keep an eye on the issued posted here - https://github.com/padelt/temper-python/issues/84 - in the hope that a fix is released soon. Or I can arrange a return for a refund.

Please let me know how you would like to proceed. Sorry for the inconvenience!
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hunty1980
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Posts: 2
Joined: Mon Jun 25, 2018 12:56 pm

Re: Issue setting up TEMper2 usb temperature probe

Post by hunty1980 » Thu Jun 28, 2018 10:07 pm

No worries. These things happen. Glad ibwasnt being stupid! Could I arrange for a return and refund please. Cheers.

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Dave
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Re: Issue setting up TEMper2 usb temperature probe

Post by Dave » Fri Jun 29, 2018 8:46 am

hunty1980 wrote:
Thu Jun 28, 2018 10:07 pm
No worries. These things happen. Glad ibwasnt being stupid! Could I arrange for a return and refund please. Cheers.
Not a problem, I will have sales contact you now to arrange the return.
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