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Faulty usb hub

Posted: Wed Feb 13, 2019 4:39 pm
by dar_thompson
MODMYPI LTD - Order 253018

7 Port Raspberry Pi USB Hub - UK Plug 5V 1A MMP-0184

A few years ago I bought one on these hubs and it still works perfectly with Raspberry Pi 3 connected to 2 USB hard drives. So I naturally chose another hub of the same type to upgrade another Raspberry Pi system. Unfortunately the makers seem to have changed the product. The one sent in order 253018 seems to have backfeed power through the downstream port. Also, judging by its power indicator LED, it frequently fails to start. Its power supply works fine, supplying 5.07V consistently. And finally, when I tried to remove it from the clip-on stand, the case came apart. So all-in-all it may look like the one I bought a few years ago, but is not as good. So, it's very disappointing, but I would like to return this item for a refund.

David Thompson

Re: Faulty usb hub

Posted: Thu Feb 14, 2019 10:02 am
by Dave
dar_thompson wrote:
Wed Feb 13, 2019 4:39 pm
MODMYPI LTD - Order 253018

7 Port Raspberry Pi USB Hub - UK Plug 5V 1A MMP-0184

A few years ago I bought one on these hubs and it still works perfectly with Raspberry Pi 3 connected to 2 USB hard drives. So I naturally chose another hub of the same type to upgrade another Raspberry Pi system. Unfortunately the makers seem to have changed the product. The one sent in order 253018 seems to have backfeed power through the downstream port. Also, judging by its power indicator LED, it frequently fails to start. Its power supply works fine, supplying 5.07V consistently. And finally, when I tried to remove it from the clip-on stand, the case came apart. So all-in-all it may look like the one I bought a few years ago, but is not as good. So, it's very disappointing, but I would like to return this item for a refund.

David Thompson
I'm really sorry about that! I will have our sales team arrange a return for a refund for you.

Re: Faulty usb hub

Posted: Mon Feb 25, 2019 4:00 pm
by dar_thompson
Faulty hub returned with pre-paid label and refund notification received.

New Link 4-Port USB Hub (MMP-0182) odered and received very promptly. This one has worked flawlessly from when it was first plugged in. Great service from ModMy Pi and a really good little USB hub. Recommend this one completely.