Faulty Allo BOSS DAC Case

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firefly_t
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Faulty Allo BOSS DAC Case

Post by firefly_t » Tue May 08, 2018 2:15 pm

Order ID: #227682

Hi,

I have finally got around to putting together my new Allo BOSS DAC Case at the weekend and I was unable to attach one of the screws to one of the legs.
On closer inspection, it appears that one of the upright black support legs between the lid and bottom does not have any threads inside it at one end for the screw to attach to.
Please, could I be sent a replacement as the case does not sit correctly without one of the screws attached?

Kind Regards,
Tony

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Dave
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Re: Faulty Allo BOSS DAC Case

Post by Dave » Tue May 08, 2018 2:23 pm

I'm really sorry about that.

Could you post a picture of the part in question and I will get a replacement shipped out ASAP.
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firefly_t
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Re: Faulty Allo BOSS DAC Case

Post by firefly_t » Tue May 08, 2018 2:55 pm

Thank you for the prompt reply! I will make sure to take a photo this evening.

Much appreciated,
Tony

firefly_t
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Re: Faulty Allo BOSS DAC Case

Post by firefly_t » Tue May 08, 2018 6:28 pm

Evening,

As requested I have taken pictures of the support leg. You can see where the paint has come off where I tried attaching the screw. I shone a touch in the barrel and you cannot see any threads at one end. All the other screws attached easily.

Kind Regards,
Tony
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Dave
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Re: Faulty Allo BOSS DAC Case

Post by Dave » Wed May 09, 2018 8:03 am

Thats perfect thanks, I will have a spare sent out today for you
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firefly_t
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Re: Faulty Allo BOSS DAC Case

Post by firefly_t » Wed May 09, 2018 1:51 pm

Thank you, much appreciated :D

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