Ultra thin wireless KB&M

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itfarm
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Ultra thin wireless KB&M

Post by itfarm » Mon Jul 09, 2018 8:53 am

Morning,
We have had an order (Invoice ID 234291) and have issues with the Ultra Thin Wireless Keyboard & Optical Mouse (MMP-0236). The keyboard works perfectly but unfortunately the mouse will not work at all.
There is power to the mouse (i.e. red light on the bottom) but the cursor does not move and clicking does nothing. I have tried this on the Pi that came with the order and a Windows 10 PC with the same result.

Thank you
Martin

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Dave
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Re: Ultra thin wireless KB&M

Post by Dave » Mon Jul 09, 2018 10:41 am

I'm really sorry about that. Could you try one thing for me:

Remove dongle from Pi/Computer.
Remove batteries from keyboard and mouse.
Insert dongle into Pi/Computer (make sure Pi/Computer is powered on)
Insert batteries into keyboard and mouse.

Check keyboard and mouse have connected.

If the mouse still doesn't work, i will have sales contact you to arrange a return.
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itfarm
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Posts: 2
Joined: Mon Jul 09, 2018 8:45 am

Re: Ultra thin wireless KB&M

Post by itfarm » Mon Jul 09, 2018 12:41 pm

Hi Dave,
Thanks for coming back to me. Same result I'm afraid. Keyboard is fine mouse does nothing.

Thank you

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Dave
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Re: Ultra thin wireless KB&M

Post by Dave » Mon Jul 09, 2018 1:07 pm

itfarm wrote:
Mon Jul 09, 2018 12:41 pm
Hi Dave,
Thanks for coming back to me. Same result I'm afraid. Keyboard is fine mouse does nothing.

Thank you
Ok, thanks for trying that. Sales will be in touch shortly to arrange a replacement.
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