Faulty hardware

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goodneighbor
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Faulty hardware

Post by goodneighbor » Thu Aug 09, 2018 10:21 pm

Order ID: 236027
Version of Raspberry Pi: 3 Model B
Part Code/Part Name: MMP-0302/Raspberry Pi Camera Board - Night Vision & Adjustable-Focus Lens (5MP)
Fault: one of the IR lamps won't come on
Troubleshooting Completed: i tested in two different Raspberry Pi 3 Model B boards, same results. Also the IRs on the Fisheye I also purchased works fine on both of my Raspberry Pi 3 Model B boards.

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Jake
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Re: Faulty hardware

Post by Jake » Fri Aug 10, 2018 10:54 am

Hi,

Sorry to hear this!

Could you please swap the two LED's over side to side to ensure it's the LED that's faulty and not the board?

Thanks!

-- Jake
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goodneighbor
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Re: Faulty hardware

Post by goodneighbor » Fri Aug 10, 2018 4:05 pm

It must be the board, because we came in office today and neither LEDs work. After seeing the spread of the fish eye, we've decided to go all fish eye. Could i replace the standard camera w/ the faulty board with a fish eye unit and pay the cost difference? If not, i'll just eat the cost of the faulty one. Our project is to build out 10 cameras for a IDD Day support facility. The two cameras/cases i purchased initially was our proof of concept.

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Dave
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Re: Faulty hardware

Post by Dave » Mon Aug 13, 2018 8:38 am

Sounds like it could well be the board then.

Could you post a link to the camera module you would like as a replacement, and I will get that arranged.
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goodneighbor
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Re: Faulty hardware

Post by goodneighbor » Mon Aug 13, 2018 4:06 pm

Raspberry Pi Camera Board - Night Vision & Fisheye 160° Lens (5MP)
https://www.modmypi.com/raspberry-pi/ca ... 0-lens-5mp

I'm happy to pay the difference in price! Thanks!

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Dave
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Re: Faulty hardware

Post by Dave » Tue Aug 14, 2018 8:42 am

goodneighbor wrote:
Mon Aug 13, 2018 4:06 pm
Raspberry Pi Camera Board - Night Vision & Fisheye 160° Lens (5MP)
https://www.modmypi.com/raspberry-pi/ca ... 0-lens-5mp

I'm happy to pay the difference in price! Thanks!
Not a problem :) A replacement is on its way!
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