Google AIY Voice Kit damaged

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midbear48
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Google AIY Voice Kit damaged

Post by midbear48 » Tue Sep 04, 2018 10:26 am

Hello Tech Support
I purchased the Google AIY Voice Kit Premium Case - Solid Blue (MMP-1241) #236684 for my Grandson on the 3rd August
presented it to him on his birthday on the 1st September and sat down to build it with him.

We took the parts out of the bag and I became aware of 'bits' in the bag, while he was sticking the feet onto
the base I was checking the other items for damage, regrettably several of the fixing lugs were broken so I
stopped him, replaced the sheets into the bag along with the stray bits and told him I would contact you.

Do you require photographs of the damaged pieces or do I just return it to you for your inspection

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Dave
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Re: Google AIY Voice Kit damaged

Post by Dave » Tue Sep 04, 2018 1:06 pm

I'm really sorry about that!

If you could provide photos of each of the broken parts, I will get replacement sent out.
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midbear48
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Re: Google AIY Voice Kit damaged

Post by midbear48 » Wed Sep 05, 2018 12:02 am

Damage Detail.JPG
Damage Detail.JPG (70.25 KiB) Viewed 84 times
Picture attached as requested
Attachments
Damage Detail.JPG
Damage Detail.JPG (70.25 KiB) Viewed 84 times

midbear48
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Posts: 3
Joined: Tue Sep 04, 2018 10:11 am

Re: Google AIY Voice Kit damaged

Post by midbear48 » Sun Sep 09, 2018 12:05 pm

Replacement parts arrived thank you, gave them to my Son so
he will supervise the Grandson during the build.

Thank you again for the prompt replacement. :D

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