Rii mini i8 not working

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Hiimchewy
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Rii mini i8 not working

Post by Hiimchewy » Fri Oct 19, 2018 10:00 pm

I’ve had it for a couple months, and out of nowhere while using it, the blue light turned off, and hasn’t come back on, now my keyboard/mouse isn’t working at all. I’ve tried using the F1 reset, as well as the FN F1 reset, but nothing seems to be working. The orange light comes on when I charge it, but it still won’t work, and I don’t know what to do, please help.

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Dave
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Re: Rii mini i8 not working

Post by Dave » Wed Oct 24, 2018 8:40 am

Could you post your order id please.

Have you followed our Master Reset procedure here - viewtopic.php?t=1078

Have you tried a different USB port and/or a different device (like a different laptop or computer)
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Hiimchewy
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Re: Rii mini i8 not working

Post by Hiimchewy » Thu Oct 25, 2018 2:54 am

I bought it on amazon, my order number is 112-9339060-1947423

I’ve tried the master reset, I’ve tried putting it in different ports, charging it all night, I’ve tried everything I can think of, but nothing is working. The blue light won’t come on, but when I charge it, the orange light does come on.

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Dave
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Re: Rii mini i8 not working

Post by Dave » Thu Oct 25, 2018 8:13 am

It's not something as silly as the power switch is just off?
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Hiimchewy
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Re: Rii mini i8 not working

Post by Hiimchewy » Thu Oct 25, 2018 9:11 pm

It’s not off. I was using it when the blue light turned off and it stopped working. I’ve tried turning it off and back on, charging it, the master reset, I’ve tried everything and I really don’t know what to do anymore.

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Dave
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Re: Rii mini i8 not working

Post by Dave » Fri Oct 26, 2018 8:00 am

Hiimchewy wrote:
Thu Oct 25, 2018 9:11 pm
It’s not off. I was using it when the blue light turned off and it stopped working. I’ve tried turning it off and back on, charging it, the master reset, I’ve tried everything and I really don’t know what to do anymore.
Ok, it is probably faulty then.

I can't seem to find that ID in our system. Do you have a ModMyPi order number, its a 6 digit number. Failing that, if you could PM me your email I should be able to find it from that.
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Hiimchewy
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Re: Rii mini i8 not working

Post by Hiimchewy » Mon Oct 29, 2018 10:19 pm

I’m not sure about the number, as I said I got it from Amazon
Last edited by Dave on Wed Oct 31, 2018 9:35 am, edited 1 time in total.
Reason: removed email

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Dave
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Re: Rii mini i8 not working

Post by Dave » Wed Oct 31, 2018 9:37 am

It looks like this item wasn't purchased from us (we don't sell that keyboard on amazon). So your best bet is to contact amazon directly.
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