Usbridge maybe dead ? / refund

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reuss
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Joined: Tue Jan 29, 2019 3:36 pm

Usbridge maybe dead ? / refund

Post by reuss » Tue Jan 29, 2019 3:51 pm

Hi.
System is sparky with USBridge.
J28 jumper off - powering the two units independently, using one IFI 5V power to bridge, and the standard to the sparky.

System setup:

USBridge into DAC via usb host 3 input on the sparky SBC. Using Volumio version

Suddenly one day my system is not working - cant find the DAC in volumio (audio output) and giving this message when I try to put on some music:

Failed to open Alsa device "hw:1,0"nu such file or directory

Having tried to use the USB on the Sparky board everything seem fine.

I suspect the USBridge board maybe could be dead or faulty somehow?

kind regards

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Dave
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Re: Usbridge maybe dead ? / refund

Post by Dave » Wed Jan 30, 2019 9:31 am

Could you post your order ID please.

I will contact Allo and see if they have any suggestions.
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reuss
n00b
Posts: 2
Joined: Tue Jan 29, 2019 3:36 pm

Re: Usbridge maybe dead ? / refund

Post by reuss » Wed Jan 30, 2019 1:52 pm

Hi.

order ID: 248544

thanks in advance

update: I already ordered another unit on allo.

The new unit is working perfect with my current setup so the best option for me is to somehow get a refund for the unit, as it is clearly somehow damaged ?

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Dave
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Re: Usbridge maybe dead ? / refund

Post by Dave » Thu Jan 31, 2019 9:50 am

reuss wrote:
Wed Jan 30, 2019 1:52 pm
Hi.

order ID: 248544

thanks in advance

update: I already ordered another unit on allo.

The new unit is working perfect with my current setup so the best option for me is to somehow get a refund for the unit, as it is clearly somehow damaged ?
Ok not a problem, I will have our sales team arrange a return for a refund.
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