My rii i8 wont work

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tabraizakhan
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My rii i8 wont work

Post by tabraizakhan » Tue Apr 09, 2019 4:14 pm

My rii i8 wont work only yellow light continuously on.

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Dave
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Re: My rii i8 wont work

Post by Dave » Wed Apr 10, 2019 8:47 am

Please read this post - viewtopic.php?f=33&t=1078

If you still have trouble, please read this post - viewtopic.php?f=33&t=207 and update your post accordingly.
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tabraizakhan
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Re: My rii i8 wont work

Post by tabraizakhan » Thu Apr 11, 2019 6:45 am

Dear Dave
Here is the pic
Screenshot 2019-04-09 at 8.13.37 PM.png
Screenshot 2019-04-09 at 8.13.37 PM.png (1.17 MiB) Viewed 330 times
Screenshot 2019-04-11 at 10.53.39 AM.png
Screenshot 2019-04-11 at 10.53.39 AM.png (1.58 MiB) Viewed 329 times

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Dave
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Re: My rii i8 wont work

Post by Dave » Thu Apr 11, 2019 8:04 am

Please ensure you include the following information in your post:

Order ID
Version of Raspberry Pi e.g. B+/2/3/Zero/ZeroW
Operating System
Part Code/Part Name
Fault
Troubleshooting Completed
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tabraizakhan
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Re: My rii i8 wont work

Post by tabraizakhan » Thu Apr 11, 2019 1:08 pm

Please guide me i dont know how to check these things
Version of Raspberry Pi e.g. B+/2/3/Zero/ZeroW
Operating System
Part Code/Part Name
Fault
Screenshot 2019-04-11 at 10.53.39 AM.png
Screenshot 2019-04-11 at 10.53.39 AM.png (1.58 MiB) Viewed 325 times
Screenshot 2019-04-09 at 8.13.37 PM.png
Screenshot 2019-04-09 at 8.13.37 PM.png (1.17 MiB) Viewed 325 times

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Dave
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Re: My rii i8 wont work

Post by Dave » Thu Apr 11, 2019 1:28 pm

What is your order id? This can be found on the invoice included in the package when it was delivered, or in the confirmation email you received after placing the order.

What device are you using the keyboard with? A Raspberry Pi? If so which model of Raspberry Pi? 2? 3? 3B+? Zero? Zero W?

What operating system is on the device you are using the keyboard with? Rasbian? Windows? Linux?

What troubleshooting have you done? Have you tried charging the battery? Have you tried the USB dongle in a different USB port? Have you tried the keyboard with a different device? Have you tried the master reset sequence as previously linked - viewtopic.php?f=33&t=1078
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tabraizakhan
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Re: My rii i8 wont work

Post by tabraizakhan » Thu Apr 11, 2019 5:13 pm

I have done all these things but problem is still there. I try pressing different keys so when i + & Win so light turn off then i release buttons it on again i tried some more combination like vol+forward, same thing happens.I don't have its manual, order no or something like.

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Dave
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Re: My rii i8 wont work

Post by Dave » Fri Apr 12, 2019 8:42 am

tabraizakhan wrote:
Thu Apr 11, 2019 5:13 pm
I have done all these things but problem is still there. I try pressing different keys so when i + & Win so light turn off then i release buttons it on again i tried some more combination like vol+forward, same thing happens.I don't have its manual, order no or something like.
If you are unable to provide the order ID, then I'm afraid I can't authorise a return.

If you purchased the item from us but don't know your order ID, please contact us directly using our contact form https://www.modmypi.com/contact-us Use the "direct contact" category and include you full name, address, postcode/zipcode and email address and we will see if we can find your order.
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tabraizakhan
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Re: My rii i8 wont work

Post by tabraizakhan » Sat Apr 13, 2019 10:39 am

I didnt buy it from u. I just want to know the solution. :(

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Dave
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Re: My rii i8 wont work

Post by Dave » Mon Apr 15, 2019 9:14 am

tabraizakhan wrote:
Sat Apr 13, 2019 10:39 am
I didnt buy it from u. I just want to know the solution. :(
Sounds like its broken I'm afraid
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