New R PI 3b+ not booting. Red constant light on.

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Zxspectrum
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New R PI 3b+ not booting. Red constant light on.

Post by Zxspectrum » Sun Apr 14, 2019 5:02 pm

Hi

Order : 257520

I ordered the kit with 16gb SD card with noobs installed on it.

I set up the pi as directed but when plugging in the power I don’t get anything on screen

There is a constant red led light on.

I’ve looked at the additional suggestions on this site and the sticky message too.

Can someone assist please
Thanks
Ken

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Dave
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Re: New R PI 3b+ not booting. Red constant light on.

Post by Dave » Mon Apr 15, 2019 9:17 am

If the green LED doesn't flash at all, it means it can't read the SD card.

Usually this is because the SD card hasn't been setup correctly, or has become corrupted. This is an easy fix though, we have a guide for formatting and loading noobs onto the SD card here - http://s.modmypi.com

If that doesn't work, are you able to try a different SD card?

If not, we might have to get the Pi and SD Card returned so we can identify what the problem is.

Start by following the guide and see how you get on.
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Zxspectrum
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Re: New R PI 3b+ not booting. Red constant light on.

Post by Zxspectrum » Mon Apr 15, 2019 6:48 pm

Hi,
I have followed the guide but still no luck

No Green lights on or flashing on/off just red light on all the time.

I don't have another micro sd card so can't test another one.

I can't access the SD card via Windows (Thought I would be able to if it had 30mb windows partition?).

I have attempted to use the SD Formatter software (Now Version 5) and it looks like it is working then it says at the end "Formatting Failed".

One thing to ask, if I don't have any usb keyboard/mouse attached it shouldnt stop it from booting? I have put in a usb wireless dongle for my keyboard/mouse but it didn't work so tried nothing attached to see if that helped.

So what is the return process and is this a free postage?

Thanks
Ken

Zxspectrum
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Posts: 4
Joined: Sun Apr 07, 2019 6:08 pm

Re: New R PI 3b+ not booting. Red constant light on.

Post by Zxspectrum » Tue Apr 16, 2019 6:29 pm

Hi

Just wanted to know what the next steps for me please

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Jake
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Re: New R PI 3b+ not booting. Red constant light on.

Post by Jake » Wed Apr 17, 2019 8:47 am

Hi,

Thank you for trying all of that!

If the parts are faulty there is no return postage charge.

I think it best in this case to have both the Raspberry Pi (MMP-1153) and microSD (SAM-0002) return for testing and repair/replacement.

I'll have sales contact you to arrange this

-- Jake
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